Frequently asked questions
Payments in d6
How to make payments in d6
Open your d6 App and select the relevant payment message.
Select the payment you would like to complete and proceed to “Pay”.
Select a payment method then “Pay”.
Your payment is now complete.
- To load funds into your Sticitt wallet select the navigation bar in the top left corner and scroll down to “Load Funds”.
How to pay projects and fees in d6
Open your d6 app and select “Parent Portal” then proceed to “Finances”.
Select “Account Payments” for school fees and “Other Payments” for project payments.
Select “Pay” next to the fee or project you want to pay then select a payment method and proceed to “Pay”.
Your payment is now complete.
Funds
How to load funds in your Sticitt wallet via EFT
Visit money.sticitt.co.za and proceed to log in.
Go to “Load funds” and
select your bank.
Select the “EFT” payment method and proceed to make an EFT to the account details provided.
- Remember to always use your unique 8-letter EFT reference.
- EFT payments can take up to 48 hours to clear, depending on your bank.
How to load funds in your Sticitt wallet via Card or Instant EFT
Visit money.sticitt.co.za and proceed to log in.
Go to “Load funds” and
select your bank.
Select Card or the Instant EFT payment method provided.
Enter the amount you wish to load.
Accept the instant loading fee and “Load“.
Your funds are now loaded to your wallet successfully.
How to send funds to another Sticitt wallet
Visit money.sticitt.co.za and proceed to log in.
Proceed to “Send/ Receive”.
Select “Send” and enter the recipient’s Sticitt wallet reference or alternatively scan their QR-code.
Enter an amount to send and proceed to “Next“.
Confirm the details before selecting “Proceed“.
Your transfer is now successful.
How to receive funds from another Sticitt wallet
Visit money.sticitt.co.za and proceed to log in.
Proceed to “Send/ Receive”.
Select “Receive”.
Ask the person sending you funds to use your Sticitt wallet reference or to scan your QR-code.
Tuckshop Tags
How to link a tuckshop tag
Visit money.sticitt.co.za and proceed to log in.
On the home page, scroll down to “Tuckshop tags” and select “Link new tag”.
Enter the tag number and proceed to the next step.
Match the tag to your child by uploading an image and entering their name.
- If you have a Premium Parent account you are also able to link the tag to your child’s wallet at this stage.
Enter any notes like dietary restrictions and proceed to “Next”.
Lastly, enter a daily spending limit for your child and “Link tag”.
How to edit tuckshop tag details
Visit money.sticitt.co.za and proceed to log in.
On the home page, scroll down to “Tuckshop tags” and select the tag to edit.
On this page you are able to make any changes to tag details such as name, daily spending limit, notes and enable or disable spending.
Remember to save any changes before closing the page.
Statements
How to view your statements
Visit money.sticitt.co.za and proceed to log in.
Proceed to “History” to view your statements.
If you have a Premium Parent account, you can switch between viewing your own statement and your children’s statements.
Child Wallet
How to add a child wallet
Visit money.sticitt.co.za and proceed to log in.
Proceed to “Add child” and accept all the terms and conditions.
If you have no card saved add a new card or proceed to “next” if you have one saved.
(Please note- We require a card to make sure you don’t accidentally lose access to the Premium services due to unpaid monthly fees. We’ll only charge the card if there isn’t enough funds in your wallet to pay the required fees.)
Enter your child’s name and “Proceed”.
Your child wallet is now created successfully and you have access to all the Premium Parent features.
How to link your child’s app
Visit money.sticitt.co.za and proceed to log in.
Proceed to your child’s wallet then “Manage”.
Go to “Link App” and follow the steps until your child’s app is linked.
After linking your child’s App you will be able to manage and control their spending from the Money Dashboard.
How to transfer funds to your child's wallet
Visit money.sticitt.co.za and proceed to log in.
Proceed to “Transfer funds” under the child’s wallet who you want to transfer funds to.
Enter an amount to transfer and proceed to “Next”.
Check that you are sending the correct amount and “Proceed”.
Your transfer is now complete.
How to link an existing tag to your child's wallet
Visit money.sticitt.co.za and proceed to log in.
On the Home screen scroll down to “Tags” and select the tag you want linked to your child’s wallet.
Under “Link to wallet” select your child’s wallet and proceed to “Save”.
The tuckshop tag will now use funds from your child’s wallet.
How to set Permissions and Alerts on your child’s wallet
Visit money.sticitt.co.za and proceed to log in.
Proceed to your child’s wallet, then “Manage”.
You can set Permissions for your child’s wallet, specifying what they are allowed to do with it.
You can also set Alerts to get notified of your child’s spending, when their wallet is depleted and when you are charged for your Premium Parent account.
Remember to “Save” any changes you make.
How to change your child’s avatar and name
Visit money.sticitt.co.za and proceed to log in.
Proceed to your child’s wallet, then “Manage”.
Under “Settings” you are able to personalise your child’s wallet colour and avatar.
You can also update their name, should you wish to.
Remember to “Save” any changes you make.
Mastercard
How to order a Sticitt Mastercard for your child
Visit money.sticitt.co.za and proceed to log in.
Proceed to the wallet of the child for whom you want to order a card.
On the Mastercard section of the page, select “Order Mastercard”.
Accept the terms and conditions and the fee, then proceed to “Next”.
Upload all the relevant documents and “Submit”.
Your order is now processing.
After your order has been processed and delivered you can confirm delivery, which will automatically activate your child’s Mastercard.
- Ensure your child has funds in their wallet to use their Mastercard.
Managing your child’s Mastercard
Visit money.sticitt.co.za and proceed to log in.
Go to your child’s wallet and under “Mastercard” you are able to:
- Enable or disable spending from the Mastercard.
- Reset the card pin.
- Cancel the Mastercard.
Lessons
Teach your child to Earn Money
Teach your child to Budget Money
Teach your child to Save Money
Account
How to view and manage your account details
Visit money.sticitt.co.za and proceed to log in.
Proceed to “Account”.
Here you are able to update your profile details.
You can view and manage your monthly charges and subscriptions.
Update your billing details if you have any monthly charges.
You can also access withdrawals, FAQs, contact details and legal information.
How to view and manage your account details
Visit money.sticitt.co.za and proceed to log in.
Proceed to “Account”.
Here you are able to update your profile details.
You can view and manage your monthly charges and subscriptions.
Update your billing details if you have any monthly charges.
You can also access withdrawals, FAQs, contact details and legal information.
How to earn a 6% reward on your Sticitt wallet